TeleHealth. Get Care Anywhere.
A teledoc is a type of telehealth visit that allows patients to consult with their doctors remotely, using phone or video chat. The teledoc visit happens over video chat or the phone, and you can do it from anywhere. Our telehealth service connects patients with licensed providers 7- days a week. You can use a teledoc for a variety of reasons, like if you’re feeling sick and want to talk to your doctor about it, or if you have a chronic condition and need to check in with your doctor. Teledocs are convenient because you don’t have to take time off work or find childcare, and you can do them from the comfort of your own home. To use the service, patients simply “book a telehealth appointment”. During the telehealth visit, you’ll be able to discuss your symptoms and concerns just like you would during an in-person visit. And, just like with an in-person visit, your doctor may recommend medication or other treatment options. Teledocs are a great way to get the care you need without having to leave home. Teledoc visits are convenient, affordable, and available anytime, anywhere.
Urgent Care Services
Urgent care services offered through telehealth include common illness and injury experienced by most patients. Including certain prescriptions such as birth control, medication refills, or antibiotics for minor infections.
Most common conditions:
- Allergies
- Yeast Infections
- Birth Control
- Cold & Flu
- Cough
- Ear Pain
- Headache
- Insect Bites
- Pink Eye
- Rash
- Sore Throat
- UTIs
- Headaches
Severe allergic reactions cannot be treated virtually. They have a sudden onset of severe symptoms and can lead to anaphylaxis. Anaphylaxis is a severe reaction that can happen in minutes or second when a person is exposed to something they are allergic to. Symptoms include a sudden drop in blood pressure, narrowing airways that block breathing, rapid or weak pulse, skin rash, and nausea and vomiting. Common causes of anaphylaxis include some medications, certain foods, insect bites or venom from a poisonous animal or severe latex allergies. This condition includes immediate injection with epinephrine. If you do not have access to your own prescribed epinephrine pen (epi pen) you will need to go to the emergency room immediately or call 911 if you do not have safe transportation.
Behavioral Health Services
Behavioral health via televisit has benefited mental health patients by offering access to therapy from the comfort, privacy, and convenience of their own home. Patients can receive individual teletherapy with a certified psychology provider with state-of-the-art digital tools to help with one-on-one therapy. Don’t delay getting the cognitive care you need when access to therapy is as easy as logging in.
Most common conditions:
- Obsessive compulsive disorder (OCD)
- Addiction
- Panic Disorders
- Phobias
- Parenting and Relationship issues
- Depression
- Grief & Loss
- Bipolar Disorders
- Post-Traumatic Stress Disorder (PTSD)
- Anxiety
- LGBTQ support
Dermatology Services
Board certified dermatology providers are here to offer telehealth for minor dermatological concerns. Telehealth makes it easy for patient to get care for skin, hair, and nail conditions without leaving their home. It also gives the patient the opportunity to see a specialist quickly and at an affordable rate.
Most common conditions:
- Acne
- Sudden full body hair loss called Alopecia
- Folliculitis
- Eczema
- Dermatitis
- Cysts
- Boils
- Hives
- Fungal skin infections
- Keratosis
- Psoriasis
- Rosacea
- Warts
- Concerning moles
- Hyperpigmentation
Whether you are being plagued by a cosmetic concern or are worried about a changing mole, you can get fast dermatological care. It is important to get an existing mole checked if it is changing shape or looks uneven, changes color (gets darker or consist of more than one color), begins to itch/crust/get flakey/ or bleed, or becomes more raised from the skin. You should also be looking for asymmetry which is caused when one half of the mole does not match the appearance of the other half. The border of the mole is blurred, irregular, or ragged. The color has different shades of tan, black, white, blue, brown, or red. An immediate telehealth consultation is perfect for easing your worries or for the early detection of skin cancer.
Unfortunately, not all conditions can be treated via teledoc
While teledoc is a convenient way to get medical care, it’s important to remember that not all conditions can be treated effectively through this method. In general, teledoc is best for minor health concerns that can be diagnosed and treated without the need for in-person examination. That means teledoc is often ideal for issues like sinus infections, pink eye, and urinary tract infections. However, teledoc is not appropriate for more serious medical problems. If you are experiencing chest pain, for instance, you should go to the emergency room instead of trying to get care through teledoc. Similarly, if you have a complex medical history or are taking multiple medications, teledoc may not be the best option. In these cases, it’s always best to see a doctor in person so that they can fully assess your condition and ensure that you’re getting the care you need.
Medical conditions not usually treated via telehealth
Medical conditions which cannot usually be treated via telehealth include the following life threatening situations:
- Broken bones
- Excessive bleeding
- Heart attack
- Signs of a stroke
- Suicidal or homicidal thoughts
- Severe head trauma
- STDs cannot be treated virtually unless it is for a follow up appointment and/or prescription refill
- Urinary Tract Infections in males of any age
- UTIs in females under 18 years of age
Pediatric Care
- Infants with a fever who are three months old or younger
- Eye problems in young children
- Ear issues in children under three years of age. Depending on medical history.
- Any condition is initially evaluated virtually. If your provider believes you or your child needs in-person care they will suggest this at the time of your appointment.
A newborn with a fever is a serious medical condition and needs immediate evaluation from a local hospital. There are several reasons a newborn cold be suffering from a fever which include: viral or bacterial infections, vaccination caused fever, newborn fever which could be due to a blood stream infection (sepsis), being overheated, or possible meningitis. Meningitis is a very serious infection that can be fatal, it is caused by an infection of the membrane that covers the spinal cord (meninges) and can lead to brain damage or death. Seek immediate medical attention if your infant of less than 3 months is suffering from a fever.
Behavioral Health
Receiving telehealth for psychotherapy has helped many patients get the care they need in the privacy of their own homes. Although, a certified therapist is always here for any concerns you may have about your cognitive wellbeing, there are a few disorders which cannot be treated virtually.
- Crisis situations which include self-harm and/or suicidal/homicidal thoughts
- Any mental crisis that stops the patients from being able to perform normal daily actives
- Children under 10
- Current state of psychosis which include delusions and hallucinations
- ADHD prescriptions due to their stimulant properties
- Detoxing from substance abuse
Medications that are not typically prescribed with teledoc visit
Some medication refills can be conducted via televisit. This is typically the case if your provider knows your medical history, has a rapport with you, or you are getting a refill. But, for the safety of the patient there are several medications which cannot be prescribed through virtual visit.
- DEA controlled medications such as anti-anxiety (benzodiazepines) and ADHD stimulant medication
- Medical marijuana
- Sleep aids
- Highly addictive prescriptions which are more likely to cause abuse
- Medicines that may require regular monitoring
- Detox medications like Methadone and Suboxone
- Lifestyle/cosmetic prescriptions for hair loss, weight loss, or erectile dysfunction
This short list of prescriptions is not typically prescribed over a digital interface. But each prescription is at the discretion of the physician.
Did you know...
some sprains and strains – such as those caused by falling on a foot or twisting a knee – are accidental and difficult to prevent. Others – such as those caused by lifting heavy objects the wrong way – can be prevented with proper training. The National Institutes of Health recommend stretching prior to physical activity, as well as wearing protective equipment during play to prevent sports injuries. It is also important to avoid overuse injuries by taking the time to rest tired and sore muscles.
